Sooooooo,
...frame rust, yep. Like many out there are experiencing, i am also experiencing it. The sole purpose of this thread is for progress of my case and hopefully to help others with similar cases. I've seen many people get theirs fixed/resprayed under warranty. Some seem to have more issues than others but some get lucky. Personally, as i think many feel also, if its under warranty this should be repaired since its defective basically out the box.
The Story... (its short to start)
Bought the truck pre-owned, its a 2013 Silverado LTZ Z71. Excellent shape, clean in and out. 21077 miles on it now. No reported mechanical issues or damage, service all performed on time. Originally buyer bought it in November of 12, i bought it a year later, turns out i know who owned it first and they wanted a 14 when they came out for the body style. I keep it clean, even through the intensely negative temperature winters. I routinely rinse the underbody with a power washer and clean everything.
The Issue....
As we already know, is the frame rust. The coating is peeling in many locations and showing a decent amount of frame rust for a car that is only a year and a half old. My 03 Escalade had virtually no frame rust, even as a North East car. So, I went to my local Chevy dealer, where i purchased the car and had my first service done (second service coming up soon). Great people there, they were great through the purchase process, excellent for the first service, I'm sure they'll be excellent for the second. However, not so excellent for the frame rust. When I went in, I went straight to service, spoke to them briefly, they said they had never heard of this issue (hard to believe but what ever). He looked up the TSB number I gave him and briefly read through it. He said they could do it, but they'd have to order the stuff and that they've never done one before. He printed the TSB out and sent me down to the in house body shop to consult with them. The body shop guys are good people too, they did my Husky Liner mud flaps for me on the truck during my first service appointment. They had informed me that they don't think the stuff from the TSB will be worth it. I've seen varying things about having it redone from people on here. He suggested I go to a custom shop and have Fluid Film applied. I know Fluid Film is good stuff but it seems silly considering my originally $44K truck is still under all its warranties (6 different ones according to mygm.com). I also don't care to have it reapplied once a year at a cost to me. Basically what I got from that is they didn't feel like doing it.
Well, this was about a month ago and the rust issue has been eating away at the back of my mind since then. I decided I wanted to go a step further and see if GM Customer Care could help me out here. I have only contacted them a few hours ago and feel I've gotten more out of them from just 2 communications than I did from my dealer. They've taken my info and opened a case for me. Lightning fast reply from them too. Hopefully this will get resolved for me and many others experiencing this issue. We can also hope that they will just go back to hard coating the frames instead of using the junky rubbery plastic stuff they're using now.
I'll update this as I hear more from GM CC and i'll throw some pics up of my rust shortly just for comparison to others.
...frame rust, yep. Like many out there are experiencing, i am also experiencing it. The sole purpose of this thread is for progress of my case and hopefully to help others with similar cases. I've seen many people get theirs fixed/resprayed under warranty. Some seem to have more issues than others but some get lucky. Personally, as i think many feel also, if its under warranty this should be repaired since its defective basically out the box.
The Story... (its short to start)
Bought the truck pre-owned, its a 2013 Silverado LTZ Z71. Excellent shape, clean in and out. 21077 miles on it now. No reported mechanical issues or damage, service all performed on time. Originally buyer bought it in November of 12, i bought it a year later, turns out i know who owned it first and they wanted a 14 when they came out for the body style. I keep it clean, even through the intensely negative temperature winters. I routinely rinse the underbody with a power washer and clean everything.
The Issue....
As we already know, is the frame rust. The coating is peeling in many locations and showing a decent amount of frame rust for a car that is only a year and a half old. My 03 Escalade had virtually no frame rust, even as a North East car. So, I went to my local Chevy dealer, where i purchased the car and had my first service done (second service coming up soon). Great people there, they were great through the purchase process, excellent for the first service, I'm sure they'll be excellent for the second. However, not so excellent for the frame rust. When I went in, I went straight to service, spoke to them briefly, they said they had never heard of this issue (hard to believe but what ever). He looked up the TSB number I gave him and briefly read through it. He said they could do it, but they'd have to order the stuff and that they've never done one before. He printed the TSB out and sent me down to the in house body shop to consult with them. The body shop guys are good people too, they did my Husky Liner mud flaps for me on the truck during my first service appointment. They had informed me that they don't think the stuff from the TSB will be worth it. I've seen varying things about having it redone from people on here. He suggested I go to a custom shop and have Fluid Film applied. I know Fluid Film is good stuff but it seems silly considering my originally $44K truck is still under all its warranties (6 different ones according to mygm.com). I also don't care to have it reapplied once a year at a cost to me. Basically what I got from that is they didn't feel like doing it.
Well, this was about a month ago and the rust issue has been eating away at the back of my mind since then. I decided I wanted to go a step further and see if GM Customer Care could help me out here. I have only contacted them a few hours ago and feel I've gotten more out of them from just 2 communications than I did from my dealer. They've taken my info and opened a case for me. Lightning fast reply from them too. Hopefully this will get resolved for me and many others experiencing this issue. We can also hope that they will just go back to hard coating the frames instead of using the junky rubbery plastic stuff they're using now.
I'll update this as I hear more from GM CC and i'll throw some pics up of my rust shortly just for comparison to others.