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After 35 years I can no longer support GM..

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After 35 years I can no longer support GM..

Postby a.burkins2010 [OP] » Aug 31 2016, 10:28pm

BEWARE OF POOR AND IGNORANT CUSTOMER SERVICE..DONT BUY A GM UNLESS YOU ENJOY GETTING TREATED LIKE CRAP INSTEAD OF BEING TREATED LIKE A PERSON. DONT BUY A GM UNLESS YOU LIKE TO WASTE HARD EARNED MONEY ON JUNK THAT BREAKS AND THEY WONT STAND BEHIND.

I have heard plenty of horror stories about GM's poor customer Service and Now for the third vehicle they have screwed me so I am switching brands. Let me start by saying for 35 years my family has driven nothing but GM products and we are all never going to drive or own a GM again in our lives. This is a sad and hard decision but i cant support a business that wont help their customers out and are just plain ignorant.

Let me start with my old 2016 Denali that was just 4 months old and has 4800 miles on it. This truck was great until i found out i need a transmission. The truck is 100% stock and has never been abused in the slightest way. I took it to the dealer and GM tries to tell me that it wasnt a defective transmission and that it is normal for the truck to stay in a gear and run down the road at 5500rpm. for four gears my truck would ride down the road and just run at redline. I argued for a week about it with no luck or resolution except "this is normal operation". This is not normal and the issue was resolved by trading it on a Ram Cummins 2500.

Next up was back a few years to 21012. My sister-in-law has a 2010 Equinox piece of crap that was burning oil. It would consume a quart every 800-1000 miles. We took it to the dealer every time it ran low on oil to get the response "this is normal oil consumption, no oil analysis is needed." eventually after trying to get them to run an analysis for 8 months and complaining every time it burned oil they decided to run the tests. What do you know they found it was burning abnormal amounts of oil. about a week after the test the timing chains failed in the engine and needed replaced. I should add that the dealer did every oil change for this car since it was new. I had it towed to the dealer since the vehicle was still under warranty and the problem was caused by it always running low on oil. When we go to talk to them about the issue they tell us that we have to pay for the timing chain replacement and tried to come up with multiple excuses why. After getting nowhere with the dealer I call GM thinking I will get some help being a loyal customer who just wants his warranty honored. I was wrong. I was blown off and my emails were ignored by GM customer service. After 3 days of arguing they decide all of a sudden that the timing chains failed due to oil consumption. Well no crap! So they finally repair the car and we drive it home about 20 miles. The next morning my sister-in-law is driving to work and the check engine light comes on. When she gets it back home I checked the code and found a bad O2 sensor. When i looked at the front O2 sensor, the wires had melted to the exhaust which was the dealers fault since they had just worked on it the day before. I call the dealer and what do you know. They refuse to cover the O2 sensor so she bought a new one and I replaced it myself. While i was replacing it i found that there were 2 loose bolts that i had to tighten as well. Half-assed mechanics working on stuff. I am someone that does all my own work unless its warranty because I have found the way to do it right and avoid someone carelessly half-assing the job is to do it yourself. This car was sold shortly after. I have 2 other friends that had the same exact oil consumption issues out of the same vehicle and had the same trouble getting lazy ass GM to do something about it.

Now lets go back to 2008 when we bought a new loaded Saturn Outlook SUV. This car was the worst of them all. 31000 miles it had to have the transmission replaced. Take it to GM they try to say they arent gonna cover it. I went ballistic and that got covered. 45000 miles timing chains need replaced. This was a battle as well to get them to replace even after they told me it was a design flaw in the V6 engine my suv had. Over the course of owning the vehicle I had to take it to the dealer to get headlight bulbs replaced about once a month due to a defective short that happens in the wiring. Throughout owning this vehicle I took it to them 3 times and argued that my power steering pump was whining and something was wrong. Each time they told me that it is normal for a pump to whine and I asked if they were all retarded. A month after the 3rd time it went up finally and i replaced it myself. A month after that I receive a letter saying that there is a power steering pump recall due to excessive whining and wear. I brought this to my dealer and GM customer services attention to try and get my money reimbursed for the pump i just put in. I figured this would happen since a dealership had documentation that i was complaining about it and they had it on paper it was whining. Boy was I wrong. They told me they couldnt prove the pump was defective because I replaced it and the recall wasn't active at the time I did. At 63000 miles the suv was just out of 5 year warranty and the replaced timing chains were 2 years old. 2 years old with 18000 miles on them they stretch again and need replaced. I take it to Chevrolet and they tell me that 18000 miles is plenty of time for the chains to stretch and the warranty for that part is 15000 miles. I spent 2 months arguing with them and got nowhere. They wouldn't even offer to pay part of the repairs. When I called customer service I got a case and explained it all and the service representative tells me the part is out of warranty and there is nothing they can or will do. I ask to speak to someone above her like her boss and i get told that there is no one above her and the resolution stands. I said how can you as a representative be the highest ranking GM employee. I eventually got transferred to another representative but still not anyone higher up with any actual power.

For 3 separate vehicles GM has given me the run around, blew me off, had poor customer service and shown plain ignorance towards a family that bled bow-ties and now wont even drive one. I am sure to tell everyone I know about why they shouldn't ever buy a GM product. Its a waste of time and hard earned money. GM will never get another dollar of my money or anyone else in my family (this includes aunts, uncles, cousins, the whole family). They will also never get even another glance or positive thought from me. I hope GM reads this. It will be posted on several other forums as well as other websites. I was sure to leave poor reviews about The dealers I was dealing with as well. My cousin closed his GM tuning shop in MD and has started working on and racing another brand.
'12 5.3L 4x4, 265/75/17 Cooper Discoverer AT/3, K&N CAI, SS Dynatech LT headers and catted-Y, SS Corsa cat back, Comp Cams 210/224, DOD/AFM Delete, P&P Heads, Yukon 4.11s, Detroit Truetrac, HP tuners (Tuned by Complete Street Performance).
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Re: After 35 years I can no longer support GM..

Postby ferraiolo1 » Aug 31 2016, 10:47pm

I hope you realize this is with every brand out there. I have friends with dodges, fords, and even my Subaru where the dealers and customer service with the manufactures is pure crap. No one cares about the customer anymore


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Re: After 35 years I can no longer support GM..

Postby esox07 » Aug 31 2016, 10:50pm

Sorry you had all these problems. If this stuff all happened to me, I would be upset enough to consider another manufacturer as well. Good luck in the future.
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Re: After 35 years I can no longer support GM..

Postby semicrazy » Aug 31 2016, 10:58pm

The next manufacturer wont give a damn about you either. Customer service isnt what it was anymore. GL..down the road.
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Re: After 35 years I can no longer support GM..

Postby a.burkins2010 [OP] » Aug 31 2016, 11:00pm

I do realize that other brands have these issues and I deal with warranty claims all the time but I have never seen it handled as poorly as GM. My experience with other manufacturers is they at least stand behind their warranty and they talk to me instead of blowing the while situation off that's their fault. The equinox they said was fine and that was normal oil consumption until the timing chains then they back tracked and had to clean their lazy mess up. Customer service and quality control have slipped majorly throughout the years but after the third vehicle I personally had issues with it is time to move on. Best of luck to everyone. It's sad to go but I feel like they've left me hanging one to many times.

Gm told me with the Equinox and Outlook that they are aware their engine has defects and they aren't doing anything to redesign or fix the issues. The next guy might not care either but I've just let GM screw me and cost me to much money to support them anymore. Good luck to everyone on here.
'12 5.3L 4x4, 265/75/17 Cooper Discoverer AT/3, K&N CAI, SS Dynatech LT headers and catted-Y, SS Corsa cat back, Comp Cams 210/224, DOD/AFM Delete, P&P Heads, Yukon 4.11s, Detroit Truetrac, HP tuners (Tuned by Complete Street Performance).
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Re: After 35 years I can no longer support GM..

Postby CJM8515 » Aug 31 2016, 11:05pm

Enjoy putting a trans in that ram, it will happen sooner than later.No brand is good anymore really, all vehicles have issues-some more than others. No manufacture seems to care either.
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Re: After 35 years I can no longer support GM..

Postby ferraiolo1 » Aug 31 2016, 11:12pm

Rams also have the same cylinder deactivation issues.


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Re: After 35 years I can no longer support GM..

Postby esox07 » Aug 31 2016, 11:13pm

It is bound to happen with all the components they put in these vehicles these days. Each new component just adds one more source of problems. It is only going to get worse as more and more electronics are built into them. It doesn't help that the EPA continues force and encourage more and more modifications (additions) to vehicles in order to wring out every possible MPG or eliminate ever single exhaust molecule.
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Re: After 35 years I can no longer support GM..

Postby a.burkins2010 [OP] » Aug 31 2016, 11:21pm

I am aware of all of this. I am just sharing my personal experience within a few year window. I didn't even bring up previous issues. It's hard to keep buying products that have screwed you over several different times so I personally need to switch. At least Imy friends with an owner of a D***e dealer. I'm not starting a what brand is better debate or anything. My best vehicle was a Tacoma with a 22r motor. Sucker had 330000 miles on it and still had the original clutch.
'12 5.3L 4x4, 265/75/17 Cooper Discoverer AT/3, K&N CAI, SS Dynatech LT headers and catted-Y, SS Corsa cat back, Comp Cams 210/224, DOD/AFM Delete, P&P Heads, Yukon 4.11s, Detroit Truetrac, HP tuners (Tuned by Complete Street Performance).
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Re: After 35 years I can no longer support GM..

Postby ericlw » Aug 31 2016, 11:26pm

I will give you 1000 dollars for your old denali. :lol:
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