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Fuel Injector Fire

Fuel Injector Fire

Postby hcaz32000 [OP] » Aug 05 2020, 5:24am

A couple of months ago, I came to the forum asking for advice about an issue I was having with my 2017 Silverado with 55,000 miles on it. I took the advice of many posters to take it to another dealership to have a second diagnostics done on it.

The initial dealer wanted to replace all eight fuel injectors, fuel pump and fuel line.

The second dealer wanted to simply replace a bank of fuel injectors that were bad. They are a GM Certified Elite dealer in the area. I felt my truck was in good hands.

We started this situation with the dealer being super busy that day and giving me a loaner car because they wouldn't be able to get to it until the next day. The next afternoon they called and let me know what they had come up with and ordered the parts.

It took 3 weeks to get all 4 injectors in. They are on backorder and all the dealers in the area who had extra were waiting on their own to finish jobs.

The morning the injectors came in, my truck was parked in the dealers lot. The person who manages the lot was moving cars around. He grabbed the key for my truck and turned the ignition. Ignoring the red lock out tag.

The bank of injectors being placed were disassembled. Gas shot all over the engine and sparked creating a fire.

116583600_622743588372588_1797488647577077128_n.jpg


My truck was deemed totaled.

I made a call to GM customer service two weeks ago. I was told they would call me back in one business days. Still waiting two weeks later. Still dealing with the dealerships insurance company who tried to screw me on the truck by not providing replacement value. The cost to replace the truck has become more expensive and bank interest rates have climbed.

I'm at a complete loss of words for the customer service, quality of parts and overall GM experience right now after being a 4th generation Silverado owner.
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Re: Fuel Injector Fire

Postby desertboy13 » Aug 05 2020, 5:53am

HOLY [email protected] BRO...

That just $ucks..

And than the dealership screwing u over..

Hope it works out

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Re: Fuel Injector Fire

Postby Stevenmorris.us » Aug 05 2020, 7:24am

Where are you at on this? I am sure you have been told this, but a lawyer to send a letter is not much. I promise you will get better results and faster after letter is sent. I am not sure of replacement cost, I thought insurance would just give market value and it’s up to Gap to cover rest of owed more than worth. If they won’t work with you or dealership won’t help to replace I would get a lawyer he can add his bill to dealership.


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Re: Fuel Injector Fire

Postby GBSierraSLE » Aug 07 2020, 2:12am

This has nothing to do with GM. It's on the dealer and their liability. Your own 'comprehensive' insurance coverage should cover this. File a claim with your own insurance. They will go after the dealer to recover their losses.
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Re: Fuel Injector Fire

Postby khory » Oct 12 2020, 8:47pm

I would reach out to GM corporate as well. This dealership is damaging their brand. They may be able to help resolve things.
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Re: Fuel Injector Fire

Postby gphipps33 » Oct 12 2020, 9:44pm

After my wife was involved in an accident where her vehicle was totaled, not her fault. I was told by an attorney that the insurance company/at fault party are only responsible for the value of the loss, not replacement value.

This is in Ohio so your laws may be different.
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Re: Fuel Injector Fire

Postby Bradley21sanders » Oct 12 2020, 11:01pm

I think you can call their insurance and file a claim on there behalf or something like that. It was like that with a rental house I had and the lawyer said we could do that to really piss them off if they kept ignoring him.
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Re: Fuel Injector Fire

Postby Zrock » Oct 13 2020, 4:10pm

Well for one thats the dealers job to replace your truck as it was their mistake that caused the damage. The dealer should be replacing it out of their own pocket and deal with the insurance on their own time getting you back on the road. That was their tech's fault and not the yard boys fault as since the truck was not able to run along with the lockout tag the battery should have been disconnected.

On a side note i would have went with dealer one... When we do injector work we always replace the lines that way their is no risk of failure
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Re: Fuel Injector Fire

Postby jeverts » Oct 17 2020, 1:38am

Something similar happened to a bus when I worked for Ohio State. I was a bus driver for them while I was a student there. The mechanic ignored the maintenance tag when he went out to warm them up for the day one winter morning. A short in the heater switch caused this.
bus2.jpg


As the previous poster mentioned though, this is the sole responsibility of the dealership, which in this case is independent of GM. If you contact your insurance company, they will go through all of the proper channels of filing a claim with their insurance company. They have a special interest in it, as it is them that insures the vehicle and they have the lawyer backing to make sure things move expediently. Is there any update on this? Have you gotten anywhere with the dealership?
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