It is not normal, which is obvious. Do you have physical proof that they said "Oil seepage at the valve cover is normal". You should of went to another dealership when they gave you that answer. If you have proof I would talk to GM Corporate.

 

If my dealer told me that was normal I would have went off on them and had the general manager there , no excuse for a ball face lie

 

There is no such thing as "normal" oil seepage from anywhere on an engine.

I would go over the dealers head - directly to GM.

 

I think it's a bald faced lie not a ball face... well unless he is acting like another name for Richard.

 

Well..... I bought the valve cover, replaced it myself. I made a complaint with GM and the service manager called me, but basically said that since the tech never documented that I asked for them to check the seepage, there is nothing they can do. He further explained that GM does consider "some seepage to be normal". That was the point in the conversation that I related how ridiculous it is to tell me that ANY oil leaking out of the engine is normal. Eventually they offered to "look at it" if I wanted to make an appointment, but I decided it was easier and less aggravation to just do it myself. I'm out $80, and have a bad taste in my mouth from GM on the whole deal, because its not the first time something like this has happened.

 

They should document it if you brought the truck in for that issue. No Oil seepage is normal. That is absolutely absurd, My truck doesn't have any oil seepage anywhere on it. You need to find a new dealer.

 

Well, its out of warranty now, so I'm done with the dealer until I buy a new truck...which IF its another GM it won't be from that dealership.

 

I would go to another dealer and explain that you had it for the issue while it was still under warranty and give them the TSB number and give them a chance to take care of it and earn your future business.