[davester3500]

drive to another dealer.

 

[dwright0167]

Anyone have issues with the radio going silent for a few seconds? Thought maybe it was satellite not connecting but happens with nothing over head and also does it while listening to blue tooth audio.

Yes, mine does this a lot. I also thought satellite as my 15 with a Pioneer unit would do the same thing but it was pretty rare and only in certain areas.

 

[Jus Cruisin]

There are dead spots for Siriusxm throughout the country. When I was frequently driving from Florida to Michigan I always lost the signal on a section of I-40. Locally now, I lose signal in downtown Mt Clemens. It needs direct line of sight just like direct TV.

 

[dbragg600]

Same. Mine will cut out briefly several times before stopping all together and a message stating “device is starting” pops up. This just started a week or so ago…

Mine always comes back on. It is only for a split second. Told dealer about it. They want me to try plugging my phone in to try and narrow down between bluetooth or cord. Not sure how that is going to help the problem with using Sirrius.

 

[antonioarzate29]

My truck is a new 2023, as much as I would like to fix it myself; rooting around in the electrical like that would likely void the warranty on a new $61k truck. This is a manufacturer wide issue across a lot of different vehicle models (Chevy and GM). I'm guessing if they don't fix this soon, it will result in a class action lawsuit. I talked to a retired GM employee who blamed the 3rd party supplier of the radio console. Reality is that it is GM that installed the product, it is GM's responsibility to fix it in a timely manner. GM hasn't even addressed it to the consumer audience. Because the vehicle is new, I can't try and fix it myself. Will likely void the warranty. Thank you.

I’m having the same issue on my 2 month old 2023 Z71 Trail Boss. I took it in today and they won’t even see it until 10 days from now. That was another discussion because they wanted me to leave it there for 10 days before they could see it. Anyways, I talked to my sale rep and he said that they never heard about such issue. I told him to get online because several Irene are talking about it. Waiting to hear back from them.

 

[josephpollace]

yes, my 2023 high country radio does the same thing.

Yes I have the same thing. Dealer says they don't have a fix on it yet.

 

[Sport454]

Here’s one for you, this is not tolerable. Radio blasts wide open for a half second then quiet and reboots. Dang near drove off the road the first time it happened.

 

[antonioarzate29]

I had the same issue. For whatever reason after just messing with making sure the radio had the latest updated version and resetting everything to factory it stopped doing everything I was complaining about. It’s been now almost a month without any issues.
My luck after posting this I’ll start having issues again.

 

[Hoffer]

If they can't fix it in three tries, they get to buy it back under the lemon laws. Or something to that effect. Take it in, document it is the same issue, and reach out to corporate GM.

But seems this is a widespread issue on those truck from a search I did not long ago. So I suspect they have folks working on the issue. It just takes time.

Looks at all the comments of others having the same issue. This may be slightly different than yours, but shows they have issues.

I have a 2023 Sierra SLT. Same issues . I have gone ot the dealership 2 times and still no fix . GMC say it's a module for the radio that a third party manufactures for GMC that is bad . They take no responsibility.. Problem is GMC says they have no parts and it is on back order for over a month. I have had no sound for over 2 months . It is amazing that GMC has e that don't work. Communication with both the dealership and GMC sucks and between them they can't even seem to get on the same page. Both parties say how sorry they are this is happening and I am tired of hearing that BS. If it isn'
t fixed the 3rd. time it's then lemon law time. I run my business out of my truck and have no way to utilize the phone or other entertainment center features. $66,000 wasted . I should have stuck to Ram...

 

[davester3500]

I'm sorry you don't understand that GM, like every other auto manufacturer, doesn't make all the parts that are in their vehicles. And that sometimes, parts can be sold out and can't be immediately sourced from the original manufacturer.

 

[duckwood8692]

We’re having the same issue. 2023 Chevy Silverado Trail Boss. Radio has no sound. If you have any recommendations please let us know

Truck should be in park, then hold in the mute (hang up button ) on steering wheel until screen shuts off and it will reboot. It should work then

 

[duckwood8692]

You can go to any dealer not just the one you bought it from

Hold hang up button on steering wheel in while in park until screen shuts off and screen will reboot. It will work then

 

[jkeithdrees]

Anyone have issues with the radio going silent for a few seconds? Thought maybe it was satellite not connecting but happens with nothing over head and also does it while listening to blue tooth audio.

Yes. My 2023 Silverado LT does that. It does it about 30 seconds after the truck starts. At the same time it goes silent, the air-conditioning turns down to the lowest level. Then about 30-40 seconds later it does it again. My truck didn't start doing this until the dealership replaced my radio because the original radio would completely go silent until you shut the truck off and let it sit for a while. It now has almost 4000 miles on it and it's driving me crazy.

 

[dbragg600]

Yes. My 2023 Silverado LT does that. It does it about 30 seconds after the truck starts. At the same time it goes silent, the air-conditioning turns down to the lowest level. Then about 30-40 seconds later it does it again. My truck didn't start doing this until the dealership replaced my radio because the original radio would completely go silent until you shut the truck off and let it sit for a while. It now has almost 4000 miles on it and it's driving me crazy.

Only my radio goes silent. Its as if i lose satellite connection for a couple of seconds then reconnects. Happens with Sirrius and when listening to music from my phone.

 

[jkeithdrees]

Only my radio goes silent. Its as if i lose satellite connection for a couple of seconds then reconnects. Happens with Sirrius and when listening to music from my phone.

Mine is very predictable. It does it at the 2 minute mark after starting the truck " and lowers the air conditioner" , and at three minutes. The other day though , the backup camera went read and said something like it was not available. Yesterday the radio went full blast for a few seconds and then back to normal. I have never used the Sirius, or listened to music through my phone. My truck even does it when I don't even have my phone with me. 😩

 

[Irvinwt]

just bought 2023 Sierra 1 month ago and this happens every other time I start my truck.
I am a previous Delphi Electronics electrical engineer. I worked in all the radios, dvd players, etc.
this is a SW issue. If it were hardware issue your radio would be smoked or it would not work at all.
This could be simple for them to fix. BUT GM will not spend money on engineering until it is a nation wide issue and they do a recall. It is all about resources and budgeted $$.

 

[soldbykeith]

I have a new 2023 Silverado purchased in April and the audio is completely gone. I started out trying all the posted solutions, rebooting the radio, updating software, system resets etc. Took it to dealership and they couldn't figure it out and said to bring it back to leave it for the day for testing. In the meantime I figured I had nothing to lose so did a complete factory reset on the infotainment system, but still no audio. Left at the dealership today and they are now saying it's the amplifier. But of course they are on backorder. For now I'll just keep using the Sirius app on my phone with a Bluetooth speaker! The saga continues.

 

[Yakman]

Take it back everytime it happens and they will eventually fix it or find the issue when they get tired of you coming in

My 2023 Silverado with 1000 miles on it is doing the same thing. My radio has no sound.

 

[Jus Cruisin]

Those having this issue need to take the time to get the truck into the dealership. This way it'll be documented. Who knows, you may end up qualifying for a lemon law buyback. Luckily for me, mine is working fine, even after 4 ota updates the truck has gotten.

 

[shawnm99]

I've got a Sierra SLT 2023 with about 3k miles on it and just started having problems with my radio. It will play for roughly 10 seconds when you put it on a new station(sxm or radio) and then goes silent. any fixes?