[Z15]

Most new vehicles come with free oil changes

Incorrect. GM vehicles come with one (1) free oil change within the first year of being in service, only 1 free oil change.

 

[jarvis.williamson.jw]

Hello,

I have a 2022 5.3 silverado with 27k miles on it. My check engine light came on (not flashing) so I brought it into my dealer. They found metal shavings and an orange rubbery substance in my oil. I had an oil change about 70 miles ago (third party shop) and they are telling me that this won’t be covered under warranty because it is a foreign substance and they don’t know what it is. Has anyone ever heard of something like this? What avenues do I have to dispute a denial? I don’t understand how this would not be covered under warranty, the orange substance has to be from a failing engine component, but they are acting like it is not.

Sounds like you need to begin with the business that changed your oil

 

[ss195]

Hello,

I have a 2022 5.3 silverado with 27k miles on it. My check engine light came on (not flashing) so I brought it into my dealer. They found metal shavings and an orange rubbery substance in my oil. I had an oil change about 70 miles ago (third party shop) and they are telling me that this won’t be covered under warranty because it is a foreign substance and they don’t know what it is. Has anyone ever heard of something like this? What avenues do I have to dispute a denial? I don’t understand how this would not be covered under warranty, the orange substance has to be from a failing engine component, but they are acting like it is not.

I would suspect the recent oil change. Orange material from a gasket on the the oil filter? Wrong one installed caused bearing starvation and then they realized it and replaced it?

 

[bbrriiaann1973]

Hello,

I have a 2022 5.3 silverado with 27k miles on it. My check engine light came on (not flashing) so I brought it into my dealer. They found metal shavings and an orange rubbery substance in my oil. I had an oil change about 70 miles ago (third party shop) and they are telling me that this won’t be covered under warranty because it is a foreign substance and they don’t know what it is. Has anyone ever heard of something like this? What avenues do I have to dispute a denial? I don’t understand how this would not be covered under warranty, the orange substance has to be from a failing engine component, but they are acting like it is not.

This is why you take your vehicle to the dealership if you are going to let another shop do the oil change! Then they can't claim you or someone else did something wrong. A oil change is about 120.00 at the dealership and about 100.00 at the jiffy lubes of the world. Its not worth saving the 20.00. Had you took this to the dealership this would not be a issue. SPCIDP!!!

 

[tomkay1012]

I feel for you and your situation. And understand completely how disturbing this whole situation is. However, this is the #1 reason I return to the point of sale dealer for service/routine maintenance until the manufacturer warranty expires. Pure logic. Why pinch pennies when 10’s of thousands of dollars are in the mix? Now that my ‘17 Silverado LT is out of warranty I visit AAA shops for needed maintenance. When I need specialized service ie wheel alignment, trans, I take her there. Hopefully your issue will some how fix itself or can be resolved with little cost. If I were you I’d have the oil change again, reset the engine light and hope for the best. If the engine light comes on again the code may give you a clue. Note: The third party shop involved, were they a certified shop on equal standing as the dealership? Use that in your dispute. Good luck.

 

[birdog]

$210 at my dealership for my 2024 Sierra 1500 with tire rotation.

 

[stephenson]

well, you had a 3rd party do the oil change, and who knows what they did - instead of the dealer while under warranty... so yes, GM can deny you any warranty...

Nonsense.

 

[jworks]

Goldpack above gave you some good advice ----- go to different dealers. Since you bought a Chev go to a GMC dealer. Go to another Chev dealer, and another GMC dealer. Example: I bought a GMC in '96. Engine was going bad. Dealer of purchase blew it off. Every "GMC" dealer I took it to said the same - nothing wrong. Every "Chevy" dealer I took it to said bad engine. Two independents said bad engine. I documented it all what each one said, typed it all up (5 pages) and saved it on my computer. Then called the GMC Customer Service line. Long story short, the Customer Service line told me some engines were bad, gave me all my money back. Document EVERYTHING.....keep a record. Start with the Customer Service line. If no luck there, and IF it turns out to be caused by the 3rd party oil change people, they should have insurance to cover this. Last thing, if you see you aren't getting anywhere get a lawyer. A letter from a lawyer to the RIGHT people can do wonders for getting justice. I know, I've done that.

 

[jworks]

Hello,

I have a 2022 5.3 silverado with 27k miles on it. My check engine light came on (not flashing) so I brought it into my dealer. They found metal shavings and an orange rubbery substance in my oil. I had an oil change about 70 miles ago (third party shop) and they are telling me that this won’t be covered under warranty because it is a foreign substance and they don’t know what it is. Has anyone ever heard of something like this? What avenues do I have to dispute a denial? I don’t understand how this would not be covered under warranty, the orange substance has to be from a failing engine component, but they are acting like it is not.

Goldpack above gave you some good advice ----- go to different dealers. Since you bought a Chev go to a GMC dealer. Go to another Chev dealer, and another GMC dealer. Example: I bought a GMC in '96. Engine was going bad. Dealer of purchase blew it off. Every "GMC" dealer I took it to said the same - nothing wrong. Every "Chevy" dealer I took it to said bad engine. Two independents said bad engine. I documented it all what each one said, typed it all up (5 pages) and saved it on my computer. Then called the GMC Customer Service line. Long story short, the Customer Service line told me some engines were bad, gave me all my money back. Document EVERYTHING.....keep a record. Start with the Customer Service line. If no luck there, and IF it turns out to be caused by the 3rd party oil change people, they should have insurance to cover this. Last thing, if you see you aren't getting anywhere get a lawyer. A letter from a lawyer to the RIGHT people can do wonders for getting justice. I know, I've done that too on another matter with insurance.

 

[Latech]

I wonder if it is the timing chain/tensioning guides?

No. Nothnig in the chain/guide department is made out of this material.

 

[Rook]

Hello,

I have a 2022 5.3 silverado with 27k miles on it. My check engine light came on (not flashing) so I brought it into my dealer. They found metal shavings and an orange rubbery substance in my oil. I had an oil change about 70 miles ago (third party shop) and they are telling me that this won’t be covered under warranty because it is a foreign substance and they don’t know what it is. Has anyone ever heard of something like this? What avenues do I have to dispute a denial? I don’t understand how this would not be covered under warranty, the orange substance has to be from a failing engine component, but they are acting like it is not.

General motors antifreeze Dex-Cool is orange. Sounds like a head gasket problem.

 

[roorancher]

After 51 contributions to this thread, we can surmise all we want endlessly and make suggestions about attorneys, and employing other Dealers, etc.....but without a competent, respected oil analysis, (and maybe a filter analysis as well, ) and an analysis of what the FO (foreign object in aviation,) is, we're all just pissin' in the wind.

 

[goldpack]

, we're all just pissin' in the wind.

well, you all without bed caps / suvs are just plain into them kind of waterysports.

 

[Brandingo]

If a vehicle is under warranty from the manufacturer, you DO NOT take it to a 3rd party for oil changes and maintenance. THIS is exactly what happens if something goes wrong and the dealership wasn’t the last one to work on it…they deny the warranty!

I hope it works out for you but this may be an expensive lesson to learn the hard way

 

[roorancher]

If a vehicle is under warranty from the manufacturer, you DO NOT take it to a 3rd party for oil changes and maintenance. THIS is exactly what happens if something goes wrong and the dealership wasn’t the last one to work on it…they deny the warranty!

I hope it works out for you but this may be an expensive lesson to learn the hard way

That's bullshit.

 

[Brandingo]

If a vehicle is under warranty from the manufacturer, you DO NOT take it to a 3rd party for oil changes and maintenance. THIS is exactly what happens if something goes wrong and the dealership wasn’t the last one to work on it…they deny the warranty!

I hope it works out for you but this may be an expensive lesson to learn the hard way

That's bullshit.

Well if it’s bullshit, why is the dealer denying the claim? Because they didn’t perform the last oil change and a 3rd party shop did, that’s why!

Do I agree with what GM is pulling, absolutely not!!

If the customer had proof of the maintenance being performed by reputable and licensed shops, it shouldn’t be questioned.

I work on CNC machines and do automation and it is no different than automobiles.

Our machines cost anywhere between $100k and over $1 million dollars depending on type and options. If it’s under warranty, the customers will not be covered if they don’t use OEM certified distributors or the OEM themselves to perform basic preventative maintenance or service repairs. We don’t make the rules, the OEM does…just like GM does involving this engine on this thread

 

[Latech]

After 51 contributions to this thread, we can surmise all we want endlessly and make suggestions about attorneys, and employing other Dealers, etc.....but without a competent, respected oil analysis, (and maybe a filter analysis as well, ) and an analysis of what the FO (foreign object in aviation,) is, we're all just pissin' in the wind.

some are pissin harder than others

 

[roorancher]

Read the Magnuson-Moss Act.
I've never had a new in-warranty vehicle that I didn't immediately start maintaining myself, or have a warranty claim denied. Whether it be oil changes, or anything else. I do stuff better than the severe maintenance schedule.......but.....I document everything I do......and I maintain loose leaf binders of everything I do to all my vehicles. Date, Mileage, Receipts for Parts purchased, Brands of parts purchased, sometimes photos, etc........and then a written description of what was done.

 

[mikew]

PM does not have to be done at the dealer to maintain the warranty. If the third party shop (or the owner, buddy, etc) did something to cause the issue then GM can certainly deny the claim and the third party should be liable.

 

[tsuintx]

Well if it’s bullshit, why is the dealer denying the claim? Because they didn’t perform the last oil change and a 3rd party shop did, that’s why!

No. They're denying it because that's the easiest thing for them to do. Some customers will cave in, walk away and save the dealer/GM money/headache. Some will fight and in the end win since Magnuson Moss Act puts the onus of proving the third part caused the issue on the dealer. Proving that beyond doubt is difficult and usually cheaper for the dealer/GM to just settle and fix/replace what is needed.