guy here in town did same thing bought a new camper and new HD2500 was planning on seeing all of the parks in the country. Not sure what happened but there is a new F250 hooked to his camper now

 

I would probably vent a bit also. Hopefully you get fixed up sooner than later.

 

Years ago my 09 2500HD's 6 liter came apart at around 60000 miles. A lifter came apart completely and chewed a lobe off the camshaft. The truck was taken in and GM approved a warranty replacement long block at 60000 miles and 2 years old. I would think the process would be easier on a new truck as opposed to one nearing the end of its warranty... But that was GM in 2011 and not GM in 2018.

 

At this point they should be replacing the short block on that truck. Something is seriously wrong with the bottom end of that engine.

 

Thanks for the replies and advice guys. Still trying to work it through GM. I'll give them a little more time to make it right. Not real hopeful. I'll update if anything moves in a good or bad direction.
The GM customer service guy is the most frustrating. Not sure if they train them to be that way or it is just incompetence. Very strange experience.

 

I'm not sure what the deciding factor is as to when a truck can get a long block vs fixing what's there, but I know when my father's 2009 5.3 failed at 20k due to afm lifter failure, it took out the motor and they (the dealer) wasn't allowed to do the work without a GM corporate technician there. I guess they wanted to see how it came apart and to document it all. That added a few extra days to the repair.

But it resulted in him getting an entire new long block. But they really didn't have a choice since the main bearings spun and ruined the block and crank.

 

If it were me ... when the truck is up and running TRADE IT IN ... get out ASAP - I know there's money to be lost but who wants to keep a ANY problem vehicle ? just bad luck and move on / not likely to happen again in your lifetime - hope it works out for you either way

 

Do you qualify for relief under the lemon law?

http://articles.latimes.com/2012/sep/30/business/la-fi-five-lemon-20120930

Bob

 

Tracking to see what happens with this. Been looking hard at Gas 2500s myself. Good Luck OP, sucks to hear that customer service is so crappy.

 

I'd push hard for a new engine. I'd be a relentless a hole until it was complete.

The multiple bent pushrods and broken rockers are an issue. I'd be willing to bet there's fair amount of metal that went places it shouldn't have. Please tell me they replaced the camshaft when the lifters and rocker arms failed both times.

We had an issue at work with a Cat dozer that had a camshaft failure and I was chosen to do a top end on it. No biggie. I looked at what was on the bench that the night shift tore apart and wasn't real enthusiastic and then looked at the pistons and really wasn't motivated. Boss man said it wasn't bad. WTH! Pistons had chunks in the tops and the valve train was horrendous. Cat tech showed up and I said, so where's the rest of the metal at? You know it's in bottom end too. He said not to touch it and called his boss. New motor went in. They tore down the old motor and it was toast.

Push hard for a new motor. Very few dealerships do a proper rebuild around here.

 

I'd push hard for a new engine. I'd be a relentless a hole until it was complete.

The multiple bent pushrods and broken rockers are an issue. I'd be willing to bet there's fair amount of metal that went places it shouldn't have. Please tell me they replaced the camshaft when the lifters and rocker arms failed both times.

We had an issue at work with a Cat dozer that had a camshaft failure and I was chosen to do a top end on it. No biggie. I looked at what was on the bench that the night shift tore apart and wasn't real enthusiastic and then looked at the pistons and really wasn't motivated. Boss man said it wasn't bad. WTH! Pistons had chunks in the tops and the valve train was horrendous. Cat tech showed up and I said, so where's the rest of the metal at? You know it's in bottom end too. He said not to touch it and called his boss. New motor went in. They tore down the old motor and it was toast.

Push hard for a new motor. Very few dealerships do a proper rebuild around here.

Good Advise
Maybe hire a pro mechanic as a mediator and a lawyer as well ...

GM is NOT your friend

If GM is found to have not delivered in Good Faith it's Triple Damages ...

 

I would even consider a crate reman engine from GM. The 6.0 does have a stellar track record, but as with anything else, a stinker can get thru. To grenade that early on, there was something seriously wrong with the build. After several attempts to rectify the issue, I would think Lemon Law would kick in. Spend a few bucks for 30 minutes of an attorney's time if nothing else and see what options are available. The Magnessun Moss Warranty Act and most state Lemon Laws provide that the manufacturer must reimburse attorney costs if a lawsuit is successful on the part of the consumer. Don't waste time.

The vast majority of law suits are settled out of court. Just having paperwork show up with a letterhead of the law firm of Burn 'Em and Run sometimes motivates people to "put a wiggle in it" and resolve the issue.

 

Update, GM has assigned a new Customer Service Rep. She is, at least, a much better listener than the last guy.
On the way home from Colorado the oil pressure seemed low. It is at the dealer for that problem now. They tested it and the service rep told me there is a 90% chance I will get a new engine.
Stay tuned....

 

I hope you get a new motor like some have said way to much going on with that engine it is toast. Some built on a Friday kind of thing just 1 out of 50 or so. I have had no problems with my 08 6.0L 2500 but I change fluids @ half the maint calls for. Good luck and ya the only true fix is a new engine @ worst as someone said if it is put back together as it is get out and trade.

 

Hopefully my final update.
My dealer called me yesterday and said my truck is ready. I was quite surprised, because I'm still working with GM Customer Service on a buy-back. The dealer's service rep said "Really?... we just completed the install of a brand new factory fresh engine." apparently the two don't talk.
They found the oil pressure was 4psi, the cam bearings were shot, and the block was damaged beyond repair. I'm guessing where the cam rides.
So...I'm happy. New engine runs fine, and is much more quiet than the old one.
I'm supposed to talk to the GM service rep on Monday. I guess I'll tell her .... never mind.
The Service Dept guys at Jimmie Johnson Chevrolet in San Diego did a great job... Thanks!
GM / Chevy came through with the right fix....but what a painful process.

 

Good to hear. That's the outcome that should have happened earlier.

 

Wow. Surprised to hear they are not on the same page internally. Glad you got it fixed up....and sounds like right this time.

 

Nice to here GM came thru for ya. It is weird that the two parties involved had no idea what the other was doing, the bigger the corporation the sillier they are. :?

 

Just echoing what others have said that it seems strange that the dealership and GM customer service are on different pages. Glad you got a new engine and all seems good now, but the hassle you went through is not kosher.

 

I have a 2018 GMC sle 2500 4wd. Owed the truck since 2020. Bought it with 12,000 miles other than the rear end and trans Replacement at 57,000 its been a great truck has been on a 7 5 inch lift and 22 13.50 all its life. Flash tuned with a super chips flash 5 all its life. Im at 98,000 now no problems replacing the rear end with Yukon parts instead of gm was a good choice.